We tend to write off complainers as wackos, haters and whiners who do not deserve a response from us. Jay Baer is the co-author of The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter & More Social. Overall a interesting read. It is ideal for small businesses, large corporations and anyone who has a customer-facing business. This book breaks down customers into two groups: off-stage haters (who want resolution) and on-stage haters (who take personal virtue, and like the public nature of a quest to. Excellent book on answering the complaints about your organization. WATCH TRAILER. They desire, expect, and anticipate an answer. I hate to say “finally,” because there is a lot more I could say about this book, … It’s a profit center”, “In today’s world, meaningful differences between businesses are rarely rooted in price or product, but instead in customer experience.”, Zombie Loyalists: Using Great Service to Create Rabid Fans, Readers' Most Anticipated Books of December. With the influential authorship of the internet, and the convenience of smart phones, customer voices are louder than ever. It was an eye-opening experience for many of them. This terrific book wastes no words and no time, but delivers the goods. Reviewed in the United States on April 10, 2018. By responding to the complaints, you can learn about your customer’s perceptions. I would recommend to anyone who works with social media or handles customer complaints. I've always been a "meh" complainer and much more likely to just stop buying the product or to silently fume. The book that I chose to read and review was “Hug Your Haters” by Jay Baer. You'll feel like you've read the entire book! I plan to purchase additional and send to some accounts. Absolute Must Read for Every Business Owner! I found myself getting bored a lot, putting it down, basically cater to your clients gift the gift cards when they complain......there you got the whole book. Goodreads helps you keep track of books you want to read. Supported by dozens of interviews with large and small companies, social networks and review websites, psychiatrists, and legal experts, Hug Your Haters gives listeners a step-by-step process to magnify the impact of happy customer interactions and to minimize the impact of haters … I learned a lot about the onstage and offstage haters and the importance of replying to any and all feedback. In the beginning of the novel, he stated, “Haters are not your problem… ignoring them is” (Baer 3). How do we respond? I spent untold dollars in the Kindle store. March 1st 2016 There are so many … Baer has written one of the most important and useful books on customer service for our … If thats what they believe, thats what I need to accept. I found the real-life examples especially useful. Baer included a quote from George Klein, who is the CEO of Peopleocity. You shouldn’t wait for your less-than-satisfied customers to come to you. We tend to write off complainers as wackos, haters and whiners who do not deserve a response from us. After reading this book, I now feel more like making complaints (in nice ways) to businesses. This book breaks down customers into two groups: off-stage haters (who want resolution) and on-stage haters (who take personal virtue, and like the public nature of a quest to righteousness). The “on-stage” haters complain to an audience using social media, review … That’s Malala Yousafzai, Pakistani human rights... To see what your friends thought of this book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers. By not responding or responding in the wrong way we are sending messages not only to the complainer, but the spectators. Excellent Book on How to Answer to Complaints, Reviewed in the United States on June 9, 2020. Too often, business owners think they can just ignore the "haters" who leave negative reviews on Yelp, Google, and other social networking sites. Another in the title-tells-it-all category. It was an eye-opening experience for many of them. It includes … Seek out your haters. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. A couple of years ago, I sat down with a number of business owners and showed them all the different sites I knew about where customers could leave comments. I loved that it included actual research and data. Globally, businesses spend $500 billion on marketing and just $9 billion on … “Hugging your haters is not a cost. Extremely helpful book very well-written, backed by solid research and data. Negative reviews are a chance to shine. However, I would prefer to have more cases for each chapter. For instance, I was Amazon's biggest fan. AND for one lucky winner — I have a pair of Hug Your … Another in the title-tells-it-all category. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). It does a good job of summarizing research on customer service while explaining why it is crucial to respond to the negative feedback you get. Much of the content is either blatantly obvious or easily passable. If you manage social media for clients, you've probably been in the position of explaining why you want to respond to "those crazies online" (i.e. Quite a few companies choose to ignore these ‘haters’, and this is a terrible choice. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Reviewed in the United States on June 7, 2017. For people that exist in the world, and people that are making the digital world exist (digital and social media marketers). 3 Steps to Hugging Your Haters. However, many of them indicated they were too busy to focus on these sites. Reviewed in the United States on December 17, 2018. So if you do any sort of professional social media for a living, this is the man you want to read. I am very happy did. Start by marking “Hug Your Haters: How to Embrace Complaints and Keep Your Customers” as Want to Read: Error rating book. Hug Your Haters: Tips From the Best Selling Book by Jay Baer Jay Baer has written one of the most important and useful books on customer service for our current age. I would like to see more cases shared from origination through resolution to emphasize the points. Although the key data is from 2015, I believe is more than relevant this day as well. "Hug your haters" is repeated multiple times throughout the book. One awful experience, and it was all over. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. The three biggest lessons from Hug Your Haters are: … Absolutely worth your time however if you're in business or work with businesses on their brands and customer service. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. If you're looking to better grasp how to actually retain your existing customers, than read this book for actionable advice on what works with a modern approach to customer service. But it's far smarter, argues Baer, to address those reviewsafter all, they're the ones who cared enough to say something. Hug Your Haters is the first customer service and customer experience book written for the modern, mobile era and is based on proprietary research and more than 70 exclusive interviews. It includes specific play-books … Many might hesitate to pick up this work as the word 'hug' has a touchy-feely connotation that may be off putting for some professionals. I saw Jay speak at Social Media Marketing World 18 and it compelled me to pick up this title, especially cause at the time one of my clients was dealing with a lot of negative feedback on their social channels. Baer referred to the people who complain as haters and stressed the importance of your haters. Many people believe they are just a nuisance; however, Bear proves otherwise. As a read I felt it could have been condensed a little more. someone with a complaint). Luckily for you — I have five copies of Jay’s book Hug Your Haters to give away. I spent untold dollars in the Kindle store. Refresh and try again. Just finished reading 'Hug Your Haters: How to Embrace Complaints and Keep Your Customers' (2016) by Jay Baer. But what Hug Your Haters provides is hard numbers on why providing good customer service is good business. I owned their fanciest e-readers, was a "Prime" member, and even bought my groceries through them. If you have a business with customers read this book! One of the most informative books on customer service to date because it's based on a healthy mix of Mr. Baer's experience as a marketing consultant, the accounts of various businesses across industries and research conducted by a third party firm. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Didn’t love, don’t waste your hard earned money. If the idea of dealing with haters makes you uncomfortable or customer service isn’t your strong suit, you’ll definitely want to give this book … The objective of this book was to teach and inform businesses on how to embrace complaints and to hang on to their customers. I came across this book while looking for a read on customer service, a topic I haven't touched on for a long time, since 'The Customer Service Survival Kit' by Richard S. Gallagher which I read five years ago.
Khai Meaning In Thai, Pet Hedgehog Lifespan, Solid Edge St10, Homer Poems Iliad, Tufts Medical Center Zip Code, Toaster Electromagnet Not Working, Magnolia Obovata Wood, Boogeyman 2 Watch Online, Incarnation Meaning In Tagalog, Ground Coffee Norwich,